1. Introduction
At TopazArtDigital, we strive to provide high-quality digital products and excellent customer service. This Refund and Returns Policy explains your rights to a refund or return and the procedures for making a request.
2. Digital Products
- Non-Tangible Goods: All products sold on TopazArtDigital are digital and non-tangible, meaning they cannot be physically returned.
3. Refund Eligibility
- Defective Products: If you encounter any issues with a digital product, such as file corruption or incorrect content, please contact us within 14 days of purchase. We will work to resolve the issue promptly.
- Accidental Purchases: If you accidentally purchased a product, contact us within 24 hours of the purchase. We will review your request and determine if a refund is appropriate.
- Duplicate Purchases: If you purchased the same product multiple times, please contact us with proof of the duplicate charges. We will review your case and issue a refund for the duplicate purchases.
4. Non-Refundable Situations
- Change of Mind: We do not offer refunds if you change your mind about a digital product after purchase.
- Compatibility Issues: It is the buyer’s responsibility to ensure that the product is compatible with their software or hardware before purchase. Refunds will not be issued for compatibility issues.
- Unauthorized Use: If we determine that the product has been used or downloaded extensively before the refund request, we reserve the right to deny the refund.
5. Refund Process
- Request a Refund: To request a refund, please contact our customer support team at [Your Contact Email] with your order number, the product name, and a detailed description of the issue.
- Review and Approval: Our team will review your request and, if approved, process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
- Resolution: If a refund is not granted, we will work with you to provide an alternative solution, such as a product replacement or store credit.
Need help?
Contact us at {email} for questions related to refunds and returns.